Updated Date: May 23, 2018

Privacy Notice

Red Arrow Logistics is a global logistics provider and freight forwarder. Since 2003, Red Arrow Logistics has been helping companies streamline operations, reduce cycle time and transportation cost, Data Privacy of our users is our highest priority. We consider it our duty to be transparent, in relation to the data collected and its utilization.

This Privacy notice outlines, how we collect data, its utilization and storage with respect to a user’s rights against the information collected for both Members and Visitors of the website and our products. By using our services, you agree to the terms of this policy.

All categories of personal data shall be processed consistent with the General Data Protection Regulation (GDPR). We make sure that all data is acquired with consent and is processed fairly in a lawful manner with transparency safeguarding the rights of our users.

By collecting your data at the time of visiting/registering for newsletter on its website and/or products acts as a ‘data controller’ as defined under the GDPR. To ensure the safety of your data we have implemented technical and organizational data protection measures.

  • What, How and Why we collect information

We may collect your personal/non-personal information when you visit our website, agree to our cookies policy and provide us data in the forms on our website. We also collect information when you provide it to us by requesting for demos/trial/sign-up/attend webinars.

Furthermore, we also get information when you register on our website/product and willfully provide us your information like business/personal email, contact and other information related to your account.

We may gather generic data and user-behavior information like:

  • The browser type and version used
  • The operating system used
  • The website from which an accessing system reaches our website (so-called referrers)
  • The sub-websites
  • The date and time of access to the Internet site
  • An Internet protocol address (IP address)

The data collected is used to:

  • Prepare the content of our website in an interactive and user-friendly way
  • Optimize the content of our website as per visitor preferences, monitoring most frequented pages and queries
  • Provide law enforcement authorities with the information necessary in case of criminal activities or a cyber-attack.

Subscription to newsletters

Upon visiting Red Arrow Logistics website, users are given the opportunity to subscribe to our enterprise newsletters and regular emails after providing consent. The newsletter may only be received if you have opted in for it. Each newsletter comes with a link providing the user with the option to opt out of the service.

The newsletter contains tracking pixels which provides us the information if and when an e-mail was opened. Such data collected in the tracking pixels is used to analyze to optimize the shipping time of the newsletter, and to improve the content of future newsletters as per the interests of the receivers.

  • How we share the collected information

We do not share your collected information with any third-party.

  • Your rights on your information

You can contact us by e-mail to request to access, amend, delete your personal data with us. You also have the option to opt-out for any/all services. Red Arrow Logistics is compliant with GDPR and provides you several rights in relation to your personal data like access to, utilization, restriction of processing, data erasure and more.

  • Copyright Notice

All aspects of this website – design, text, graphics, forms, underlying source code and all other literary and artistic aspects – are copyright of Red Arrow Logistics and its affiliates.

In accessing these web pages, you agree that any downloading of content is for non-commercial and non-transferrable reference only. No part of this website may be copied in any form or by any means without prior permission of the Website Owner.

  • Policy Updates

Red Arrow Logistics reserves the right to modify or update this privacy policy anytime. All the changes will be updated on our website immediately. Therefore, we encourage you to read our policy regularly for any recent updates.

If you have any questions or queries, please feel free to contact our support team at info@redarrowlogistics.com

What information do we collect?

We collect information from you in the following ways:

  • When submitting a form on our site, you may be asked to enter your: name, e-mail address, and mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website.  We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service.  Your information helps us to more effectively respond to your customer service requests and support needs.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at info@redarrowlogistics.com.